Shipping policy

All Omnia Reflex pieces are made to order to ensure the highest level of craftsmanship and care.

Production Times

Production times for each item are shown on the individual product page and may vary between products.

Please review the stated production timeframe before placing your order, as this is in addition to delivery time.  

Delivery Timeframes

Delivery timeframes shown at checkout or on product pages are estimates only and are not guaranteed.

Actual delivery times may be affected by carrier schedules, location, peak periods, and unforeseen delays.  

Shipping Methods

Orders are shipped using specialist carriers experienced with fragile and high-value items.

Unless otherwise stated on the product page or at checkout, delivery is kerbside only to the nearest accessible point outside your property.  

Delivery Access

Customers are responsible for ensuring suitable access for delivery, including adequate parking and clear access to the delivery point.

If there are any access restrictions (such as narrow streets, stair-only access, or entry limitations), you must inform us in advance so we can advise on feasibility and any additional charges.  

Risk and Inspection on Delivery

Risk and responsibility for the goods pass to you once the order has been delivered to the specified address or kerbside delivery point.

Please inspect your items upon delivery and contact us promptly if you notice any damage or issues so we can advise on next steps in line with our returns or claims process.  

Questions

If you have any questions about shipping, delivery access, or timing before ordering, please contact our customer support team using the details on our Contact page.