Shipping policy
All Omnia Reflect pieces are made to order to ensure the highest level of craftsmanship and care.
Production Times
Production times for each item are shown on the individual product page and may vary between products.
Please review the stated production timeframe before placing your order, as this is in addition to delivery time.
Delivery Timeframes
Delivery timeframes shown at checkout or on product pages are estimates only and are not guaranteed.
Actual delivery times may be affected by carrier schedules, location, peak periods, and unforeseen delays.
While we will always endeavour to dispatch and deliver your order within the estimated timeframes, Omnia Reflect is not responsible for delays caused by shipping carriers, customs authorities, adverse weather conditions, industrial action, or other circumstances beyond our reasonable control.
Shipping Methods
Orders are shipped using specialist carriers experienced with fragile and high-value items.
Unless otherwise stated on the product page or at checkout, delivery is kerbside only to the nearest accessible point outside your property.
International Orders
International deliveries may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country. Unless otherwise stated at checkout or in writing, these charges are the responsibility of the customer.
Delivery Address
Customers are responsible for ensuring that all delivery information provided is complete and accurate. Omnia Reflect cannot accept responsibility for delays or additional costs resulting from incorrect or incomplete delivery information.
A signature may be required upon delivery.
Delivery Access
Customers are responsible for ensuring suitable access for delivery, including adequate parking and clear access to the delivery point.
If there are any access restrictions (such as narrow streets, stair-only access, or entry limitations), you must inform us in advance so we can advise on feasibility and any additional charges.
Failed Deliveries
If delivery cannot be completed because access was not available, delivery instructions were incorrect, or the customer was unavailable where a signature or attendance was required, additional storage, redelivery, or return charges may apply.
Risk and Inspection on Delivery
Risk for the goods passes to you once the order has been delivered to the specified address or kerbside delivery point.
Please inspect your items upon delivery and contact us promptly if you notice any damage or issues so we can advise on next steps in accordance with our Refund Policy.
Questions
If you have any questions about shipping, delivery access, or timing before ordering, please contact our customer support team using the details on our Contact page.